Tonal Innovation, LLC
Empowering Bands To Do More

Shipping and Returns

Shipping & Returns

Order Processing

Processing typically takes one business day. During that time, orders can be changed or cancelled for a full refund. After the order ships, shipping fees are non-refundable.


Shipping typically takes 3-5 business days. Orders are typically shipped via UPS, however orders may ship via alternate carriers due to size and weight considerations. Currently, shipping is only available to the 50 United States. If you are interested in having an order shipped outside of the United States, please email with your address for a custom rate.


Once a shipping label is generated, our system will send an automated email with tracking information. If you do not receive tracking information within two business days of placing an order, email for an update. Please include your order number in the email.

Our products are backed by a 30 Day Satisfaction Guarantee. If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase of a new item, simply return it in its original condition within 30 days of purchase and we'll give you a full refund. It's that simple.

Returned items must be in original, brand-new condition, showing no signs of wear or use. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge.

Requesting a Return: Contact us at, or call us at 225-800-7081 to obtain a return authorization. Please include your order number in your email.

Send your returns to:
Tonal Innovation
8000 Innovation Park Drive
Baton Rouge, La 70820